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We understand that from time to time you may wish to return a product to us. We have a 7 day returns policy to enable you to return products to us in appropriate circumstances. In order to take advantage of your rights under this returns policy, you should advise us by email to firstname.lastname@example.org or contact us by telephone +44 (0)1428 600018. You will be responsible for paying postage costs associated with the retunrs under this policy.
Please send your returns to:
Returns Milly Green Designs Ltd The Old Parlour Stanbridge Farm Petersfield Hampshire GU31 5RB
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned product within 7 days following the date of purchase of the product;
(b) the returned product is unused, in its original packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the returns procedure set out belwo; and
(d) none of the exclusions set out below apply.
We cannot accept returns from any personlalised products, or any product that has been made to order under this returns policy.
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding postage charges).
We will usally refund any money received from you using the original payment method at the time of purchase. We will prcess the refund due to you as soon as possible and, in any event, within 28 days of the day we received your returned product. Card refunds normally show back on your statement within 3-5 working days.
Where you return a product in contravention of this policy (and where you do not have any legal right to return the product)
(a) we will not refund or exchange the product
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payemnt, we may destroy or otheriwse dispose of the returned product in our sole discretion without any liability to you.